Resurgir AcademyResurgirAcademy

Refund and Cancellation Policy

Effective Date: 26 August 2026

Last Updated: 26 August 2026

This Policy explains how refunds and cancellations are handled for Resurgir Academy courses, programmes, and subscriptions. It forms part of, and should be read together with, the Resurgir Academy Terms of Use.

1. INDIVIDUAL COURSE PURCHASES

Unless a course states otherwise, you may request a refund within 7 calendar days of purchase, provided that:

  • you have not completed more than 20% of the course content;
  • you have not been issued a certificate for the course; and
  • the request is not connected to a suspected violation of the Honor Code, Terms of Use, or Acceptable Use Policy.

Refund requests outside these conditions may be considered at our discretion, taking into account the circumstances of the request.

2. SUBSCRIPTIONS

Subscriptions may be cancelled at any time through your account settings or by contacting us.

Cancellation stops future renewal charges but does not automatically entitle you to a refund for the current billing period already paid, unless required by applicable law.

You will generally retain access to subscription content until the end of the current paid billing period.

3. FREE TRIALS AND PROMOTIONAL OFFERS

Where a free trial or promotional offer is provided, you should cancel before the trial or promotional period ends if you do not wish to be charged. Amounts already charged following an unconverted trial are handled in accordance with the specific offer terms.

4. NON-REFUNDABLE CIRCUMSTANCES

Refunds will generally not be available where:

  • a certificate has already been issued for the relevant course;
  • substantial course content has already been accessed or completed;
  • the account has been terminated for a violation of the Terms of Use, Acceptable Use Policy, or Honor Code;
  • the purchase was part of a stated non-refundable promotional offer;
  • the request is made after the applicable refund window has expired.

Nothing in this section removes a right that cannot lawfully be excluded under applicable consumer protection law.

5. HOW TO REQUEST A REFUND

To request a refund, contact Inquiries@resurgirconsulting.com with your order or transaction reference, the course or subscription concerned, and the reason for your request.

We will acknowledge your request within 5 Business Days and aim to complete our review within 10 Business Days of acknowledgement.

6. REFUND PROCESSING

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your bank or payment provider, typically within 5 to 15 Business Days of approval.

Any applicable transaction, currency-conversion, or bank charges may be deducted from the refunded amount where those charges are non-recoverable by Resurgir Academy.

7. CORPORATE AND GROUP PURCHASES

Refunds for corporate, institutional, or group purchases are governed by the applicable written agreement between Resurgir and the purchasing organisation, where one exists.

8. CHANGES TO THIS POLICY

We may update this Policy from time to time in the same manner as described in the Terms of Use. Changes will not affect a refund request made and confirmed before the change took effect.

9. CONTACT

Email: Inquiries@resurgirconsulting.com

Phone: 08024216223

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